Exchanges, Returns And Refunds

Samvedna Handmade will replace the product free of cost if you are not satisfied with your purchase for any reason. Exchanges or returns must be made within 10 days of receiving your order. You will need to fill out a Returns and Exchanges form which is available on the website under Returns and Exchanges slab. Once we receive your paperwork and returned goods, we will ship your replacement free of cost or issue a refund for the cost of the goods to the original credit card depending on your preference. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the US return address.

Sizing

The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you.

Product Properties and Wash Care

All of Samvedna Handmade’s products are handcrafted using the finest natural fibres. The subtle variations in colour, texture and finish are intrinsic to hand made products. Our products involve crafts-based traditions of dying, weaving, wood block printing and embroidery. We use both vegetable dyes and commercial dyes with the goal of minimizing our impact on the environment while striving for the best colour properties. An irregular weave or print is not a defect – handloom by definition means uncertainty when it comes to uniformity.

Colours: We have done our best to display as accurately as possible the colours of the products shown on this Web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Reds and blues tend to run. Please always wash like colours together and dry inside out in the shade. Silks must only be dry cleaned.

Disclaimer of Warranties And Limitation Of Liability

To the full extent permissible by applicable law, Samvedna Handmade disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Samvedna Handmade does not warrant that this site, its servers, or e-mail sent from Samvedna Handmade are free of viruses or other harmful components. Samvedna Handmade will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Whilst we try and ensure that the details, descriptions and prices of the products displayed on the Website are accurate, errors may occur. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any order that you may place based on such erroneous, inaccurate or out-of-date information regarding pricing, shipping, payment terms, or return policies.

To the maximum extent permitted by applicable law, Samvedna Handmade assumes no liability or responsibility for (i) any errors, mistakes, or inaccuracies of content displayed on the Website; (ii) any personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our Website or any product; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from the website; and/or (v) any bugs, viruses or the like that may be transmitted to or through our Website by any third party.

Indemnification

You agree to defend, indemnify and hold Samvedna Handmade and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

Applicable Law

By visiting Samvedna Handmade, you agree that the laws of India, under the jurisdiction of the Delhi High Court, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Samvedna Handmade or its affiliates.

Disputes

Any dispute relating in any way to your visit to Samvedna Handmade or to products you purchase through Samvedna Handmade shall be submitted to confidential arbitration in New Delhi, India, except that, to the extent you have in any manner violated or threatened to violate Samvedna Handmade ‘s intellectual property rights, Samvedna Handmade may seek injunctive or other appropriate relief in any court in India or internationally, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing under the Indian Arbitration Act. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site policies, modification, and severability please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to Samvedna Handmade. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Samvedna Handmade

H-3, laxman Jhula Enclave, Badrinath Road, Tapovan Rishikesh, Uttarakhand, India

+ 91 7535052500  [email protected]

Grievances

Important : Grievance cell must be approached post contacting the “Customer Support” of Samvedna Handmade where desired resolution were not served.

Any direct communication to Grievance cell will be redirected to “Customer support” for further assistance

All Grievances related to the purchase or services shall be addressed to Mr. Deepak Barthwal (Grievance officer)
1. Write us to [email protected]
2. Call 8650508595 (timings 11 am to 5 pm Monday to Friday)

*The officer will get back to the customer within 3 business days of reporting an issue
*Every grievance will be provided with a complaint/ticket no. which can used to track the status of the grievance
*Redress or closure to a grievance might take around one month from the date of receipt of complaint

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